Frequently asked questions:

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How long will it take to get my order?

Our orders are processed within 1–3 business days (excluding weekends and holidays).

Estimated delivery times after processing are:
United Kingdom: 3–20 business days
Europe: 5–25 business days
United States: 7–30 business days
Rest of the World: 10–45 business days

Please note that these are estimated delivery times and are not guaranteed, as international customs processes, peak seasons, and factors beyond our control may affect delivery.

Once your order ships, you will receive an email with your tracking number (active within 24–48 hours).

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Can I track my order?

Yes, absolutely. Once your order has been shipped, you will receive a confirmation email with a tracking number. This typically happens within 24-48 hours after you place your order. To track your delivery, please visit our "Track Your Order" page and enter your tracking number.

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What is your return and refund policy?

Your satisfaction is our top priority. You can return any item within 30 days of delivery for a full refund. The item must be unused, in its original condition, and with all tags attached. Please see our full Return Policy for detailed instructions.

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What if my item arrives damaged or incorrect?

We sincerely apologize if that happens. Please contact us immediately with photos of the item. We will work quickly to arrange a replacement or issue a full refund, according to our policy.

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Is my personal information and payment safe?

Yes. We take your privacy and security very seriously. We use industry-standard security measures to protect your information, and all payments are processed through our secure Shopify Payments gateway. We do not sell or share your personal data.

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Where do your products come from?

Our products are carefully curated and sourced from a trusted network of international partners and manufacturers to bring you high-quality items at competitive prices.